Payment, shipping & returns
This webite, which is the property of Barkmatic Ltd., 86-90 Paul Street, London EC2A 4NE, with registered office at 1st floor, 2 Woodberry Grove, Finchley, London N12 0DR, and Company Number 10719229 (hereafter the “Owner”), is managed by Iaminweb, with registered office in C/Sant Valentí, 26 - 08302 Mataró - Barcelona, Spain, tax code ES Y6824547R, (hereafter “Iaminweb”).
IAMINWEB sells the Products on the Site on behalf of the Owner. The Parties involved in the purchase of Products via the Site shall be IAMINWEB as Seller (hereafter the "Seller ") and the party purchasing one or more Products for reasons other than in relation to the profession, business, trade or craft conducted by that party, as the buyer (hereafter the “Consumer") (the Seller and the Consumer shall be referred to jointly as the "Parties").
At present shipping is free on orders with a value of €60 and over to some but not all of the countries we ship to. We use reputable courier services such as UPS, DHL and GLS purchased via a consolidation platform to obtain low shipping prices. We don't always use the same carrier, but will always use a tracked service. We only contract to use courier services that can deliver in less than one week for a reasonable price. We can often get 24 or 48 hour delivery but make no guarantee of this.
Countries that we ship to
Free shipping on orders with a value of €60 or over, otherwise €5 shipping cost: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
With £15 flat-rate shipping on all orders: United Kingdom, Iceland, USA, Canada, Australia, New Zealand, Russia, Japan, South Korea.
TAX & DUTIES
Pricing and Currency
The price and currency of an item will vary depending on the country it is being shipped to. Our website shows prices in euros as the default setting. Additional charges are dependent on your payment method. You may be charged by your bank or card issuer to make a payment on this site if your payment card operates in any currency other than euros.
For orders to be shipped outside the European Union (EU) and European Economic Area (EEA), we deduct Spanish sales tax at the checkout, but you will be liable for any customs duties and import taxes incurred on entry to your own country. UK customers will therefore have the 21% Spanish sales tax deducted at the checkout, but you will be liable for 20% UK VAT and customs and administration charges from UK authorities. The final price for an item is therefore similar, but not identical.
We accept payment via Paypal, and Stripe with all popular Credit Cards.
Payment Error Troubleshooting
If you are attempting to checkout and receive the following error message ‘transaction cannot be processed’ please contact your bank in order for them to authorise the transaction.
Once your order has been placed an automatic order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details. We also send a hard copy of your invoice when your order is shipped.
After your order has been placed, a human in our office will send you a link to an online form, which you then need to use to submit four measurements for your dachshund. You have a window of 7 days from the time of order to submit measurements before your payment authorisation lapses. We take payment only after you have submitted these measurements to us. If you do not submit measurements to us within this time then your order is cancelled. Once your measurements are submitted you have entered into a contract with us for a bespoke product.
If you notice any errors on your order confirmation please contact us so we can modify your order.
If we are making a bespoke coat for your dog, please allow around one week after we receive measurements for our production process, after which we will ship your order. We do not guarantee this one week turnaround time, but in the unlikely event that we can’t meet this timetable we’ll tell you at the time you order. At busy periods and when we are on holiday it will be obvious via a pop-up on our website before you place an order if bespoke production of an item is going to take more than one week.
Orders placed after 6:00 PM (GMT) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 9:00 AM (GMT). Please note that during peak sale periods processing times may vary. Mixed orders with bespoke items and off the shelf items such as dog toys will only be dispatched once the bespoke items have been made.
We will notify you when your order has been dispatched and will send you a tracking number.
CANCELLATIONS, RETURNS & REFUNDS
Once you have placed and paid for an order with Barkmatic for a bespoke dog coat, dog collar, or dog lead, made to your dog’s own measurements, you cannot cancel the order or return the item for a refund after you have received the item if you have simply changed your mind and no longer want the item. Under UK and EU law bespoke and personalised items are exempt from the cancellation rights that consumers are otherwise entitled to.
Please measure your dog carefully, and contact us with any queries in advance of making a purchase. We are here to help you and we want you be happy with your purchase.
We currently (September 2021) have no non-customised items on the Barkmatic website.
Please contact us at [email protected] for further information or with any product concerns.