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Frequently Asked Questions

FAQS

How does your made-to-measure system work?

Simply make your purchase of the style and colour you want on our secure site.  After you've placed your order we'll prompt you to take and enter four simple measurements from your dog.  You can see how to take these measurements on our ‘Measuring your dog' page.  Let us know if you have any questions before you order.   Once we've received your order we may get in touch with you to sense check your measurements, and we will definitely be in touch if the measurements don't look right to us.  

When do I pay for my dog’s new coat?

When you first place your order, we’ll pre-authorise your online payment.  After you’ve placed your order we’ll send you a couple of emails. The first email will say hello, we’ve seen your order.  The second email will link to a webpage that will talk you through the four simple measurement we need to get started on your coat. When you confirm your order by sending us your dachshund’s measurements, we’ll take the payment in full. 

My dog is a dachshund cross.  Will your coats fit her?

Our expertise is making coats for the unique dachshund shape.  To keep things simple we ask you for only four measurements and we use the known proportions of the dachshund shape to construct the pattern for your dog.  If your dog is a dachshund-cross it's likely that her proportions will not be the same as a full dachshund, and it is likely that any coat we make will not fit properly.  We don't recommend that you buy from us if your dog is a dachshund cross.

How do I wash my dog’s new coat?

You can put all the waterproof Barkmatic coats in your washing machine on a 30C or cold machine wash, give them a gentle hand wash and drip dry, or simply wipe mud or dust off with a damp cloth.  We recommend that Barkmatic coats are hung out to dry naturally rather than using a hot air dryer so as to preserve the silicon waterproof coating and any reflective trims.  Our Harris coat and the Woolly coat, which are both 100% wool, can be left to dry and mud brushed off once dry, or wiped down or vacuumed.  

I’m not sure how to measure my dog

Have a look at our Measuring My Dog page which shows you how to do take the measurements we need.  Get in touch with us if you need any more help with measuring.  We'll confirm the measurements that you send us before going ahead with production of your order. 

Do you use centimetres or inches for measurements?

Feel free to use whichever you prefer.  You can choose inches or centimetres on the page where you'll enter your dog's measurements. 

How long will I have to wait for a coat to be made?

We aim to complete orders and get them to our courier service within one week.  At busy periods of the year, we may ask you to wait a few more days, but we'll always tell you in advance. Once your order has been dispatched, delivery times will vary depending on which country you live in.  We'll let you know once your order is on its way to you, and give you the tracking number.

Do you ship internationally?

Yes!  You are responsible for paying any VAT & import duties. Our sales are now managed from Europe.

Can I return an item to you for a refund if I don’t like it?

Once you have placed and paid for an order with Barkmatic for a bespoke dog coat, made to your dog’s own measurements, you cannot cancel the order or return the coat for a refund after you have received the item if you have simply changed your mind and no longer want the item.  Under EU and UK law bespoke and personalised items are exempt from the cancellation rights that consumers are otherwise entitled to.  Please measure your dog carefully, and contact us with any queries in advance of making a purchase. We are here to help you and we want you be happy with your purchase.